SmartTipsĀ® Video Tutorials

  • Image of SmartTips: Handling Social Media Complaints
    Image of SmartTips: Handling Social Media Complaints

    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.

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  • Image of SmartTips: Brainstorming 101
    Image of SmartTips: Brainstorming 101

    Anytime you are struggling with a problem, project or idea, it is helpful to do some brainstorming to find a workable solution. This SmartTips video outlines how to conduct a brainstorming session to gather fresh ideas within a group or even just on your own.

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  • Image of SmartTips: Writing A Mission Statement
    Image of SmartTips: Writing A Mission Statement

    A mission statement sums up in a few words the entire concept of your business, which is essential for employees, stock-holders and the public. But that brief mission statement is not easy to construct. This SmartTips video provides the 4 major steps of the process for writing a clear and concise statement.

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  • Image of SmartTips: Communicating Values and Vision
    Image of SmartTips: Communicating Values and Vision

    Once you have a set of core values and vision statement, what is the best way to communicate your values and vision within your company, and to customers and competitors? This SmartTips video provides the simple steps to start that process of communication.

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