SmartTips® Video Tutorials

  • Image of SmartTips® Management Skills Collection
    Image of SmartTips® Management Skills Collection

    With 21 brief 3-5 minute videos on everything from decision making, to improving execution, change management issues and much more, you’ll turn to this library again and again to hone your management skills.

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  • Image of SmartTips: Coaching Through Conflict
    Image of SmartTips: Coaching Through Conflict

    Coaching skills can help provide a structure for conflict management, and can also provide a tool for developing creative conflict resolution. In this SmartTips video, we look at four key tips that can help you effectively coach employees through conflicts.

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  • Image of SmartTips: 5 Conflict Management Strategies
    Image of SmartTips: 5 Conflict Management Strategies

    Every workplace has its share of conflicts. As a manager, you'll occasionally find yourself in conflict with your peers, or with members of the team you manage. In this SmartTips video, you will learn the five basic conflict management strategies: authoritative, accommodating, compromising, collaborating, and avoiding.

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  • Image of SmartTips: Trust in the Workplace
    Image of SmartTips: Trust in the Workplace

    Is there a culture of trust in your workplace or do people feel insecure, underappreciated and resentful? This SmartTips video demonstrates why building an enduring sense of trust in the workplace is essential for company morale and productivity.

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  • Image of SmartTips: 7 Tips For Managing Your Boss
    Image of SmartTips: 7 Tips For Managing Your Boss

    Managers supervise people below them on the organizational chart, but they must also "manage up," meaning that they must manage the relationship they have with their boss. While managing up can be a tough challenge, the 7 tips provided in this SmartTips video will get you off to a good start.

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