SmartTips® Video Tutorials

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  • Image of SmartTips® Marketing Collection
    Image of SmartTips® Marketing Collection

    This collection of 11 SmartTips videos covers the latest in marketing and customer service strategies in a quick, 3 to 5 minute format.

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  • Image of SmartTips: Building An Accountable Team
    Image of SmartTips: Building An Accountable Team

    An accountable team is a group of people who take responsibility for their own goals and outcomes, and who acknowledge their own mistakes. In this SmartTips video, we provide the six steps for building a strong, accountable team.

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  • Image of SmartTips: 5 Team Unifiers
    Image of SmartTips: 5 Team Unifiers

    Some individuals may perform exceptionally well on their own, but when they're put in a team environment, everything falls apart. In this SmartTips video, we'll discuss five team unifiers.

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  • Image of SmartTips: 5 Target Market Strategies
    Image of SmartTips: 5 Target Market Strategies

    Market segmentation helps you figure out just who your markets really are: young, old, rich, poor, rural, urban, and so forth. Target market strategies help you decide which markets are most likely to be profitable for you. In this SmartTips video, we look at five different target market strategies.

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  • Image of SmartTips: Working On An Ad Hoc Team
    Image of SmartTips: Working On An Ad Hoc Team

    Have you been asked to participate on an Ad Hoc Team? Are you clear about what will be expected of you being on this team? Use this SmartTips video to help you contribute the most that you can to the group and showcase your skills.

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  • Image of SmartTips: When A Team Member Underperforms
    Image of SmartTips: When A Team Member Underperforms

    A team is only as good as its weakest member. Ensure that everyone is doing their fair share of work by using this SmartTips video to help guide you through a situation in which one of your coworkers is slacking off.

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  • Image of SmartTips: Using Humor in the Workplace
    Image of SmartTips: Using Humor in the Workplace

    Humor used in the workplace can help to lighten the mood, but when jokes go too far they can create an uncomfortable environment. This SmartTips video helps you to distinguish between appropriate and inappropriate humor amongst colleagues and coworkers.

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  • Image of SmartTips: Understanding Sexual Harassment
    Image of SmartTips: Understanding Sexual Harassment

    Sexual harassment can be a tricky subject. It is illegal and can have drastic results in the workplace. But what constitutes sexual harassment? This SmartTips video helps you to know what it is, how to avoid it, and how to report it if it's happening to you.

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  • Image of SmartTips: How To Deal With Team Conflict
    Image of SmartTips: How To Deal With Team Conflict

    When dealt with in the right way, conflict at work can be beneficial. When conflict starts getting out of hand, this SmartTips video can help you to handle the disagreement in a way that will provide the most favorable outcome.

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