SmartTips® Video Tutorials

SmartTips are four-minute videos that teach valuable career skills. With the SmartTips library, you’re instantly connected to more than 300 career-skills videos in one location.

This collection of 11 SmartTips videos covers the latest in marketing and customer service strategies in a quick, 3 to 5 minute format.

Business networking is a process through which you build business contacts and, as a result, increase or improve your business. Yes, that does mean collecting business cards from people. But there's much more to successful business marketing. These 6 tips provided in this SmartTips video will help you better understand what it takes to develop a truly successful network.

Some individuals may perform exceptionally well on their own, but when they're put in a team environment, everything falls apart. In this SmartTips video, we'll discuss five team unifiers.

Market segmentation helps you figure out just who your markets really are: young, old, rich, poor, rural, urban, and so forth. Target market strategies help you decide which markets are most likely to be profitable for you. In this SmartTips video, we look at five different target market strategies.

There are really only four underlying reasons for conflict: interdependence, incompatible goals, scarce resources, and interference. In this SmartTips video, we look at how each of these issues relates to the workplace.

After a vacation, do you feel unsure what task to do first? Get back on track smoothly with the help of this SmartTips video that will steer you toward some specific things to do on your first days back in the office.

Have you been asked to participate on an Ad Hoc Team? Are you clear about what will be expected of you being on this team? Use this SmartTips video to help you contribute the most that you can to the group and showcase your skills.

Who are the members of the C-Suite level of a company? This SmartTips video identifies the key positions of this highest level of management, what they do and what their responsibilities entail.